Cookies Policy
This policy sets out information about Travelport’s (“We or “us” in this policy) use of Cookies on our Websites. In this policy we use the term “Websites” for http://www.travelport.com and any other websites operated by Travelport.
What is a cookie?
A ‘cookie’ is a type of data file that is stored on your device when you visit a website or perform actions while visiting a website. Where we refer to a cookie in this policy, this incorporates similar tracking technologies, such as web beacons and pixel tags.
First party cookies are cookies set by the website you’re visiting. Only that website can read them. In addition, a website might use external services, which also set their own cookies, known as third-party cookies.
When you visit our Websites, you will be prompted to accept or refuse cookies.
What cookies does Travelport use?
Strictly Necessary Cookies
Travelport’s Websites utilize Strictly Necessary Cookies. for the operation of our Websites. They include, for example, cookies that allow page navigation or site access. We can also use these cookies to set up essential functionalities to guarantee the security and efficiency of our Websites, like authentication and load balancer requests. Travelport’s Websites cannot function properly without these cookies and cannot be switched off in our systems. These cookies do not store any personal data. If these cookies are blocked by amending your browser settings, our Websites may cease to function properly and users may experience reduced or limited functionality. We do not accept any liability for any loss arising where necessary cookies are blocked.
Travelport’s Websites also utilize additional, non-necessary cookies. These cookies are used for functionality and analytical purposes, performance improvement and for advertising purposes and help Travelport to improve our Websites and provide the best user experience. These cookies are detailed below.
Functional cookies
These cookies enable our Websites to provide enhanced functionality and personalization. Functional cookies ensure that our Websites continue to work properly so that you will see the correct information on our Websites when you return. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
Analytical / Performance cookies
These cookies allow us to count page visits, how much time a user has spent on a website, count errors on damaged websites, or count traffic sources so we can measure and improve the performance of our Websites. They help us to know which pages are the most and least popular and see how visitors move around our Websites to improve performance. All information these cookies collect is aggregated and therefore anonymous.
Targeting cookies
These cookies may be set through our Websites by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store personal data that can directly identify an individual, but are based on uniquely identifying an end user’s browser and internet device.
We also use social media cookies to allow you to share our Websites (or parts of it) on social media. These cookies are likely to be analytical/performance cookies or targeting cookies.
We also use advertisement cookies to deliver visitors with customised advertisements based on the pages they visited before and analyse the effectiveness of the ad campaign.
We also use cookies or similar technologies to track when you open the emails we send you, this helps us ensure that we only send you what you want and it also allows us to improve your online experience. By agreeing to receive emails from us you are agreeing to the use of such technologies.
Cookies set by third parties
If you are visiting our Websites, some cookies may be set on your device not by our domains, but by our third-party providers who we work with. We have specified in the table below which cookies are operated by third-party providers. Third parties who operate the cookies may be given access to our Websites for the purposes of setting their cookies and they may also receive the aggregated data collected by the cookie to provide us with their services.
In some cases, third-party cookies are placed because they display content on our Websites, e.g. video or social media content. To view this third-party content, you first have to accept their specific terms and conditions. This includes their cookie policies, which we have no control over. Third-party providers may, at any time, change their terms of service, purpose and use of cookies, etc. To control the use of these cookies, you will need to contact the controller of that cookie, which would be the third-party providers.
How can you manage cookies
You can manage the use of cookies on our Websites within our cookie banner and preference center. You cannot opt out of Strictly Necessary Cookies which are required for our Websites to operate.
Removing cookies from your device
You can delete all cookies that are already on your device by clearing the browsing history of your browser. This will remove all cookies from all websites you have visited. Be aware though that you may also lose some saved information (e.g. saved login details, site preferences).
Blocking cookies
You can set most modern browsers to prevent any cookies being placed on your device, but you may then have to manually adjust some preferences every time you visit a site/page. If you do this some services and functionalities may not work properly at all.
How long will cookies stay on my device?
The length of time a cookie will stay on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Persistent cookies are cookies saved on your computer that are not deleted automatically when you quit your browser, unlike a session cookie, which is deleted when you quit your browser. For each of the cookies used on our Websites we have set out the duration below.
| Cookie name and domain | Type of cookie | Purpose / Description | Duration | Further information |
|---|---|---|---|---|
| __cfruid marketing.travelport.com | First party cookie | Cookie associated with sites using CloudFlare, used to identify trusted web traffic. | Session cookie (this cookie expires at the end of the user’s browser session) | Learn more about Cloudflare cookies. |
| JSESSIONID travelport.com | First party cookie | General purpose platform session cookie, used by sites written in JSP. Used to maintain an anonymous user session by the server. | Session cookie (this cookie expires at the end of the user’s browser session) | |
| __cf_bm marketing.travelport.com | First party cookie | This cookie is necessary to support Cloudflare Bot Management, currently in private beta. As part of our bot management service, this cookie helps manage incoming traffic that matches criteria associated with bots. | A few seconds | Learn more about Cloudflare cookies. |
| OptanonConsent travelport.com | First party cookie | This cookie is set by the cookie compliance solution from OneTrust. It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables us to prevent cookies in each category from being set in the users browser, when consent is not given. | 365 days (to enable returning visitors preferences to be remembered and honored) | Our cookie management tool used for our Websites is powered by OneTrust. https://www.onetrust.com/cookie-policy/ |
| OptanonAlertBoxClosed travelport.com | First party cookie | This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down. It enables the website not to show the message more than once to a user. | 365 days | https://www.onetrust.com/cookie-policy/ |
| Cookie name and domain | Type of cookie | Purpose / Description | Duration | Further information |
|---|---|---|---|---|
| hubspotutk travelport.com | First party cookie | This is a HubSpot cookie and it is used to keep track of a visitor’s identity through HubSpot form submissions on travleport.com. | 179 days | https://legal.hubspot.com/privacy-policy |
| _gd############# travelport.com | First party cookie | This cookie is used for diagnostic purposes by Impact Radius, a service we use to track signup commissions for our affiliate program. | Session cookie (this cookie expires at the end of the user’s browser) session | https://impact.com/privacy-policy/ |
| __cf_bm vimeo.com | Third-party cookie | This is a CloudFlare cookie which is placed on the end user device as a result of using the Vimeo service by watching any Vimeo videos on our Websites. | 30 minutes | Learn more about Cloudflare cookies. |
| vuid vimeo.com | Third-party cookie | This is a Vimeo Cookie used to store the user’s usage history. | 729 days | https://vimeo.com/cookie_policy |
| _GRECAPTCHA www.google.com | Third-party cookie | Cookie used by Google reCAPTCHA (a SPAM protection service) for risk analysis in spam protection. | 179 days | https://policies.google.com/privacy?hl=en |
| Cookie name and domain | Type of cookie | Purpose / Description | Duration | Further information |
|---|---|---|---|---|
| JSESSIONID nr-data.net | Third – party cookie | The cookie is used by New Relic to monitor session counts for an application. (This domain is controlled by New Relic, which provides a platform for monitoring the performance of web and mobile applications.) | Session cookie (this cookie expires at the end of the user’s browser session) | https://newrelic.com/termsandconditions/privacy |
| _ga_xxxxxxxxxx google.com | Third – party cookie | This cookie is used by Google Analytics to calculate visitor, session, campaign data and keep track of site usage for the site’s analytics report. | 729 Days | https://policies.google.com/privacy?hl=en |
| _pk_id* cdn.matomo.cloud | Third – party cookie | This cookie name is associated with the Piwik open source web analytics platform and it is used to help website owners track visitor behaviour and measure site performance. | 392 days | https://matomo.org/subcategory/cookies/ |
| _pk_ses* cdn.matomo.cloud | Third – party cookie | This cookie name is associated with the Piwik open source web analytics platform and it is used to help website owners track visitor behaviour and measure site performance. | 30 minutes | https://matomo.org/subcategory/cookies/ |
| Cookie name and domain | Type of cookie | Purpose / Description | Duration | Further information |
|---|---|---|---|---|
| _gat_gtag_ xxxxxxxxxxxxxxxxxxxxxxxxxxx travelport.com | First party cookie | This is a Google Analytics cookie used for market and audience segmentation. | A few seconds | https://policies.google.com/privacy?hl=en |
| mtsnb_lastvisited www.travelport.com | First party cookie | This cookie is set by the WordPress Notification Bars plugin to promote new posts and track number of clicks on the Notification Bar. | 3649 Days | https://en-gb.wordpress.org/about/privacy/ |
| _gat_UA-nnnnnnn-nn marketing.cloud.travelport.com | Third – party cookie | TThis is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites. | A few seconds | https://policies.google.com/privacy?hl=en |
| _tt_enable_cookie travelport.com | First party cookie | This is a TikTok cookie used as a means of tracking our website activity to help us optimise our advertising. | 389 Days | https://www.tiktok.com/legal/page/global/cookie-policy/en |
| _ttp travelport.com | First party cookie | This is a TikTok cookie used to measure and improve the performance of our advertising campaigns and to personalize the user’s experience (including ads) on TikTok. | 389 days | https://www.tiktok.com/legal/page/global/cookie-policy/en |
| _fbp travelport.com | First party cookie | This is a Facebook cookie which contains an encrypted Facebook user ID and browser ID. It will receive information from Facebook to better target and optimise our advertising. | 89 Days | https://www.facebook.com/privacy/policies/cookies/ |
| IDE doubleclick.net | Third party cookie | This is a cookie used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 389 Days | https://policies.google.com/technologies/cookies?hl=en-US |
| IDE doubleclick.net | Third party cookie | This is a cookie used by Google DoubleClick to register and report the website user’s actions after viewing or clicking one of the advertiser’s ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. | 389 Days | https://policies.google.com/technologies/cookies?hl=en-US |
| test_cookie doubleclick.net | Third party cookie | This is a cookie used by Google DoubleClick to check that cookies can be set. | 15 minutes | https://policies.google.com/technologies/cookies?hl=en-US |
| tv_UIDM tremorhub.com | Third party cookie | Pending description (This domain is owned by Tremor Video which provides a marketplace for online video based cross-device advertising). | 730 Days | https://www.tremorvideo.com/privacy-policy/ |
| tvid tremorhub.com | Third party cookie | The cookie presents the user with relevant content and advertisement. The service is provided by third-party advertisement hubs, which facilitate real-time bidding for advertisers. | 365 Days | https://www.tremorvideo.com/privacy-policy/ |
| CMPS casalemedia.com | Third party cookie | This cookie is set by CasaleMedia for anonymous user tracking based on user’s website visits, for displaying targeted ads. | 89 days | |
| CMPRO casalemedia.com | Third party cookie | This cookie is set by Casalemedia for anonymous usage tracking and targeted advertising. | 89 days | |
| www.facebook.com | Third party cookie | This domain is owned by Facebook, which is the world’s largest social networking service. As a third party host provider, it mostly collects data on the interests of users via widgets such as the ‘Like’ button found on many websites. This is used to serve targeted advertising to its users when logged into its services. In 2014 it also started serving up behaviourally targeted advertising on other websites, similar to most dedicated online marketing companies. | Session cookie – this cookie expires at the end of the user’s browser session | https://www.facebook.com/privacy/policies/cookies/ |
| bscookie www.linkedin.com | Third party cookie | This cookie is set by LinkedIn and is used for remembering that a logged in user is verified by two factor authentication and has previously logged in. | 365 days | https://www.linkedin.com/legal/l/cookie-table |
| Lidc linkedin.com | Third party cookie | This cookie is set by LinkedIn to facilitate data center selection. | 24 hours | https://www.linkedin.com/legal/l/cookie-table |
| bcookie linkedin.com | Third party cookie | This is a cookie set by LinkedIn to uniquely identify devices accessing LinkedIn to detect abuse on the platform and diagnostic purposes. | 365 days | https://www.linkedin.com/legal/l/cookie-table |
| li_gc linkedin.com | Third party cookie | This cookie is set by LinkedIn and is used to store consent of guests regarding the use of cookies for non-essential purposes. | 180 days | https://www.linkedin.com/legal/l/cookie-table |
| AnalyticsSyncHistory linkedin.com | Third party cookie | This cookie is set by LinkedIn and is used to store information about the time a sync took place with the lms_analytics cookie. | 30 days | https://www.linkedin.com/legal/l/cookie-table |
| UserMatchHistory linkedin.com | Third party cookie | This cookie is set by LinkedIn and is used for LinkedIn Ads ID syncing. | 30 days | https://www.linkedin.com/legal/l/cookie-table |
| li_sugr linkedin.com | Third party cookie | This cookie is set by LinkedIn and is used to make a probabilistic match of a user’s identity outside the Designated Countries. | 90 days | https://www.linkedin.com/legal/l/cookie-table |
| muc_ads t.co | Third party cookie | This cookie is set by Twitter and collects data on user behavior and interaction in order to optimize the website and advertisements. | 729 days | https://twitter.com/en/privacy |
| __cf_bm hubspot.com | Third party cookie | This cookie is set by HubSpot’s CDN provider CloudFoundry and is a necessary cookie for bot protection. | 30 minutes | https://legal.hubspot.com/privacy-policy |
| _ttp tiktok.com | Third party cookie | This cookie is set by TikTok and is used as a means of tracking our website activity to help us optimise our advertising on TikTok. | 389 days | https://www.tiktok.com/legal/page/eea/privacy-policy/en https://ads.tiktok.com/help/article/using-cookies-with-tiktok-pixel?lang=en |
| A3 yahoo.com | Third party cookie | This cookie is set by Yahoo and stores a unique identifier which Yahoo uses to display and measure personalised content. | 365 days | https://legal.yahoo.com/ie/en/yahoo/privacy/cookies/index.html |
| VISITOR_INFO1_LIVE youtube.com | Third party cookie | This cookie is set by Youtube and is used as a unique identifier to track viewing of Youtube videos. | 179 Days | https://www.youtube.com/howyoutubeworks/our-commitments/protecting-user-data/ |
| VISITOR_PRIVACY_METADATA youtube.com | Third party cookie | Pending description (YouTube is a Google owned platform for hosting and sharing videos. YouTube collects user data through videos embedded in websites, which is aggregated with profile data from other Google services in order to display targeted advertising to web visitors across a broad range of their own and other websites.) | 179 Days | https://www.youtube.com/howyoutubeworks/our-commitments/protecting-user-data/ |
| CONSENT youtube.com | Third party cookie | This cookie is set by the YouTube video service on pages with embedded YouTube video and is used to enable the functionality of YouTube hosted videos. | 729 Days | https://www.youtube.com/howyoutubeworks/our-commitments/protecting-user-data/ |
| YSC youtube.com | Third party cookie | This cookie is set by the YouTube video service on pages with embedded YouTube video and registers a unique ID to keep statistics of what videos from YouTube the user has seen. | Session cookie (this cookie expires at the end of the user’s browser session) | https://www.youtube.com/howyoutubeworks/our-commitments/protecting-user-data/ |
Contact Us
If you have any questions about our use of cookies please contact privacy@travelport.com or contact the Privacy Officer at the addresses specified below.
Travelport
One Axis Park, 10 Hurricane Way
Langley, Berkshire SL3 8AG
United Kingdom
Attention: Privacy Officer / Legal Department
T: +44 (0) 1753 288000
F: +44 (0) 1753 288001
OR
Travelport
300 Galleria Parkway
Atlanta, Georgia 30039
United States of America
Attention: Privacy Officer / Legal Department
T: +1 770 563 7400
F: +1 770 563 7878
Effective Date: 27 October 2023