Simon Gros

As SVP, Global Customer Excellence (GCE), Simon is responsible for Travelport’s customer engagement portfolio. He leads a global team of more than 500 comprising Business Consulting, Enterprise & Operators, Implementation & Attainment, Customer Success & Training Delivery, and Customer Operations & Support.

His current focus is completing the upgrade of all our agencies to Travelport+, our next generation marketplace; supporting our agency sales goals for new business wins, current customer growth and retention; accelerating the onboarding of new agencies; establishing a revenue-generating consultancy practice; and providing best-in-class customer support.

Prior to this he led Enterprise Strategy and Transformation, and also spent 5 years as Chief of Staff to the CEO, with additional responsibility for government relations.

Simon joined Travelport in 2008 from the U.S. Department of Transportation where he was appointed as the Senate-confirmed Assistant Secretary for Intergovernmental Affairs. Prior to the US DOT, he held a variety of positions in Washington, DC, which included working for Congress. Simon holds a BA from the University of Maryland and a JD from George Mason University. He is married with two young boys and is an avid ice hockey player.